CLIENT SERVICE SPECIALIST FOR AMERICAN TITLE ASSOCIATES AGENCY, INC. (A subsidiary of Black McCuskey)

JOB SUMMARY

The Client Service Specialist is responsible for entering new title and escrow orders, producing accurate title commitments, and final title policies from multiple sources of outside examining contractors and/or in-house title examiners, covering all counties in the State of Ohio.  This position requires a general understanding of the title insurance process, can read and decipher real estate purchase agreements, and understand how to utilize internet tools to research recorded deeds, and other recorded documents, and to access tax records for all counties in Ohio.

Education & Experience:
  • Minimum high school graduate, (preferably 1-2 years college or business school)
  • Minimum 2 years’ experience in the preparation of title opinions, title commitments, preliminary and final judicial reports, deeds, and final title insurance policies.
  • Excellent computer skills (Microsoft Office (Word and Excel), Internet, and Title Software) Minimum typing speed of 55 w.p.m., and high degree of accuracy
  • Dependable, and committed to maintaining client satisfaction
  • Ability to handle stressful situations, and high, or fluctuating business volume
  • Excellent communication, organizational, and interpersonal skills
  • Ability to handle multiple tasks within critical time frames
  • Capability to deal with all levels of organization and have impeccable customer service skills
Physical Requirements:
  • Requires occasional lifting, standing, pulling, pushing, and bending. Must have the ability to lift, carry, or push/pull objects weighing 25 pounds or less
Mental Requirements:
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes necessary
  • Must be able to handle pressure and to remain poised and professional
  • Must be effective in handling problems in the workplace; including anticipating, preventing, identifying and solving problems as necessary
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and clients
  • Must be able to work with and understand legal documents, court records, and other documents associated with the title examination review and preparation process.
  • Must be able to read examiner’s schedule sheets, decipher and organize chain sheets, notes and recorded documents
  • Must maintain the highest level of confidentiality of the firms’ clients, projects, assignments and proprietary information
  • Must have knowledge of deed preparation requirements, the different forms of deeds available, and the recording standards for Ohio counties
PRIMARY DUTIES & FUNCTIONS OF CLIENT SERVICE SPECIALIST

Review title examiners’ schedule sheets, notes, and all recorded documents, in order to type title commitments, title opinions, preliminary and final judicial reports, commercial pro forma policies, and final title policies in a timely and accurate manner.

  • Review of all questionable documents that may affect the title to real property, and direct those concerns to the director, or attorney
  • Assist in all areas of the title process as needed
  • Receive, review and input new orders received into the title software system
  • Order title exams from the approved title examiner list, and adhere to the guidelines and standards provided by the company
  • Assign orders to the examiners, and the escrow officers, as directed by company protocol
  • Obtain required documents for title transfer and review documents for accuracy prior to filing. Verify documents meet the Ohio recording guidelines.
  • Resolves questions regarding condition of title and works closely with title examiners, operations director, and attorneys to complete the assigned work.
  • Greet clients entering the office, and answer telephone calls to department
  • Prepare monthly remittances to underwriters for title insurance premiums
  • Prepare and write up escrow folders and exam folders
  • Assists customers with inquiries and information requests, and resolves complaints relating to title services offered.
  • Types accurate legal descriptions, title commitments, title opinions, judicial reports, pro forma polices, and other final title policies.
  • Produce miscellaneous deeds for attorneys to review.
  • Scan title exams, commitments and order entry documents into files
  • Scan back files during business slow downs
  • Maintains accurate records and follows company procedures
  • Cover, as needed, inside the office, to cover vacations, sick leaves, and other time off requests of employees in the title/order entry departments that handle order entry, deed preparation, and typing of title commitments, title opinions preliminary and final judicial reports, commercial pro forma policies, and final title policies.
  • Other duties as assigned
No phone calls please.  Email resume and cover letter to Yolanda Barnes at [email protected]

 

SALES & MARKETING REPRESENTATIVE JOB DESCRIPTION FOR AMERICAN TITLE ASSOCIATES AGENCY, INC. (A subsidiary of Black McCuskey)
JOB SUMMARY

Sales Representative with proven successful outside sales experience. Proven self-starter with 2+ years’ sales experience in title, insurance, escrow and/or real estate.  Position involves selling title and escrow services to Realtors, lenders, mortgage brokers and builders.  Responsible for the development of new business within Stark County and the surrounding counties, through direct sales efforts, including prospecting, relationship building, solution selling, closing, expense control and reporting.

Education & Experience:

-Must have high school diploma, associate’s degree or bachelor’s degree preferred
-2+ years relevant sales experience required, 5 years preferred
-Intermediate MS Office skills, with emphasis on Excel
-Commissioned Notary Public, preferred, or ability to obtain within first 60 days of employment
-Bi-lingual; English/Spanish, a plus
-Strong interpersonal and communication skills
-Understanding of market and competition with the ability to identify opportunities
-Strong negotiation skills
-Ability to speak effectively before groups
-Ability to work independently setting own priorities and objectives with supervisory consultation

-Flexible with the ability to adapt strategy to changing conditions

Physical Requirements:
  • Requires occasional lifting, standing, pulling, pushing, and bending. Must have the ability to lift, carry, or push/pull objects weighing 25 pounds or less.
Mental Requirements:
  • -Must be able to convey information and ideas clearly
  • -Must be able to evaluate and select among alternative courses of action quickly and accurately
  • -Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes necessary
  • -Must be able to handle pressure and to remain poised and professional at all times
  • -Must be effective in handling problems in the workplace; including anticipating, preventing, identifying and solving problems as necessary
  • -Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
  • -Must be effective at listening to, understanding, and clarifying the concerns and issues raised by customers and co-workers.
PRIMARY DUTIES, FUNCTIONS AND RESPONSIBILITIES
  • Must be, or become within the 1st 90 days of employment, a licensed title insurance producer in the State of Ohio.
  • Must be, or become within the 1st 60 days of employment, a Notary Public in the State of Ohio.
  • Must be able to build, establish and maintain relationships with Realtors, lenders, attorneys, mortgage brokers, builders and developers
  • Must have knowledge of, or be willing to learn, the principles/purpose of title insurance, services provided by a title insurance company, principles of real estate sales/mortgage financing and legal terminology related to title insurance.
  • Ability to develop/manage a sales program capable of meeting revenue objectives.
  • Ability to communicate effectively orally, or in writing, in person and by telephone.
  • Ability to plan/maintain an efficient schedule of customer contact and sales promotions.
  • Creativity skills and the ability to use current technology to reach customers.
  • Arrange and participate in training programs for customers and other groups; attend/participate in local association meetings and other social functions regularly.
  • Assist director of title operations, and other company employees; work with staff attorneys; advise customers/prospects on company policies and procedures.
  • Develop statistical reports on market share.
  • Keep records of activities and expenses and make monthly reports on same.
  • Attendance at related title, real estate industry, and general prospecting events; often requiring evening and weekend attendance and participation
  • Travel within the Stark County and surrounding area required. 90% Travel required.

No phone calls please.  Email resume and cover letter to Yolanda Barnes at [email protected]